The Interior Department
The interior department is responsible for the guest experience inside the vessel. Housekeeping, meal service, drinks, laundry, cabin presentation and the day-to-day wellbeing of guests on board all fall within its remit. On a charter yacht, the quality of the interior team is one of the most direct influences on whether guests choose to rebook.
Chief Steward
The Chief Steward heads the interior department and sets the standard for everything the guest encounters inside the yacht. They oversee all housekeeping, table and bar service, cabin turndown, laundry and interior provisioning, and manage the interior team directly. They are the primary interior liaison for both the Captain and the Owner, and on larger vessels work closely with the purser on budgeting and the management of guest preferences ahead of each voyage. On a large charter superyacht, the Chief Steward typically manages a team of four to six interior crew, maintaining standards comparable to a five-star hotel around the clock.
Stewards
The team of stewards supports the Chief Steward across all interior functions: cabin housekeeping, meal and drinks service, bar management, laundry and guest liaison. On smaller yachts a single steward may carry all of these responsibilities; on larger vessels, team members often specialise in housekeeping, service or laundry roles respectively.
Purser
The purser is found on larger superyachts, typically those of 50m and above. They act as the vessel’s administrative manager, handling accounts, payroll, provisioning budgets, port clearances and crew documentation. The purser frees the Captain from the most paperwork-intensive elements of running the vessel, and typically brings a background in hospitality management or financial administration rather than a maritime career path.